Frequently Asked Questions

 

How much time do I have to return an item?
You have 14 days from the date of receiving the package to initiate the return.

What condition must the item be in to be returned?
The item must show no signs of use and must be returned in its original packaging.

Are there any return fees?
There are no return handling fees. However, you are responsible for covering the return shipping costs. We recommend using a tracked shipping method.

How can I initiate a return?
Contact our customer support at support@andreamadrid.com. They will provide you with a return form and the return address.

What is the order cut-off time?
Orders placed before 6:00 PM (local time) will be processed the same day.

How long does it take to process an order?
Orders are processed within 1 to 3 business days (Monday to Friday).

How long does delivery take?
Delivery usually takes between 5 to 9 business days (Monday to Friday).

What if my order is damaged or incorrect?
Take photos of the issue and contact customer support with your order number and a brief explanation of the problem.