Frequently asked questions

How long do I have to return an item?

You have 30 days from receipt of the package to initiate the return.

What condition must the item be in to be returned?

The item must not show any signs of use and must be in its original packaging.

Are there any return costs?

No, there are no return shipping costs. However, you are responsible for covering the return shipping costs. We recommend using trackable shipping.

How can I initiate a return?

Please contact customer service at support@andreamadrid.com . They will provide you with a return form and the address.

What is the cut-off time for placing orders?

Orders placed before 6:00 PM will be processed the same day.

How long does it take to process an order?

Orders are processed within 1 to 3 business days (Monday to Friday).

How long does it take for my order to arrive?

Delivery usually takes between 5 and 9 business days (Monday to Friday).

What happens if my order is damaged or incorrect?

Take photos of the discrepancy and contact customer service with your order number and a brief explanation of the problem.

Contact us

If you have any further questions, please contact customer service at

Store name: Andrea Madrid

Commercial registration number: 7613423

Professional address: 3817 Valley Forge Ave Las Vegas NV 89110 USA

Phone: +1 (812) 203-0467

Email: support@andreamadrid.com

Business Hours: Monday to Friday: 8:00 a.m. to 6:00 p.m.

We try to respond within 24 hours on business days.